DigiSoko Kenya
DigiSoko Kenya
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DigiSoko Kenya

Help Centre

Quick answers for shopping, selling and deliveries on DigiSoko Kenya.

For buyers

  • Create an account via Register or Google sign-in, then browse the catalogue and official stores.
  • Add to cart & checkout — choose delivery address and payment method. Track status under My Orders.
  • Message sellers from the product page or order details. Message assigned riders when a delivery partner is linked to your order.
  • Wishlist saves products for later. Enable browser notifications to hear about new messages.

For sellers

  • Register as a seller, complete your store profile and wait for admin verification.
  • Keep an active subscription to list products, manage orders and message customers.
  • Submit products for moderation; only approved items go live.
  • Use Seller → Messages for buyer chats and the motorcycle icon on orders to reach assigned riders.

For delivery partners

  • Register as a rider, complete verification and maintain subscription to stay available.
  • Set availability (available / busy / offline) on your dashboard and chat with buyers or sellers from Messages.

Still stuck? Visit FAQs, Track Order or Contact us.

Help Centre
Guides for buyers & sellers
Contact us
Message our support team
Returns & Refunds
Marketplace refund policy