Privacy Policy · DigiSoko Kenya

This Privacy Policy explains how DigiSoko Kenya processes personal data for buyers, sellers and delivery partners in Kenya.

Information we collect

Account data: name, email, phone, password hash, role.
Seller data: business name, address, verification documents as submitted.
Order & delivery data: cart contents, addresses, payment references, rider assignment.
Messages exchanged on the platform and contact-form submissions.
Technical data: session cookies, device/browser type, approximate logs for security.

How we use data

To operate the marketplace, process orders and enable buyer–seller–rider communication.
To verify sellers and riders, moderate listings and prevent fraud.
To send transactional notices (orders, messages, subscription reminders) by in-app alert and email where configured.
To improve performance, security and customer support.

Sharing

We share data with the counterparties needed to fulfil an order (e.g. seller sees buyer delivery details; assigned rider sees delivery address). Payment processors and hosting providers process data under their terms. We do not sell personal data.

Security & retention

We use industry-standard safeguards including hashed passwords, CSRF protection and role-based access. Data is retained as long as your account is active and as required for legal, tax or dispute purposes.

Your rights

You may request access, correction or deletion of personal data subject to legal obligations, via the Contact page or your account profile tools.